Your trip

Current regulations don’t allow the transport of animals in the cabin, with the sole exception of guide dogs with proper certification. Company staff has the authority to make passengers leave the vehicle if they violate this rule.

Guide dogs for the blind or otherwise disabled may travel at no additional cost in the central corridor of the passenger cabin, with the proper certification and valid health documentation of the dog. The dog must be leashed and muzzled, and always controlled by its owner.

Your ticket gives you the right to free transport of up to 2 luggage items (suitcase, backpack or duffle bag) that do not exceed 30 kg in total. Any item packed in boxes or packages is considered merchandise and is therefore subject to a surcharge. The transport of scooters or bicycles is not considered luggage and will be subject to a surcharge. It’s prohibited to include glass containers, perishable food, frozen food, or toxic, unhealthy or dangerous substances in your luggage.

Small folding beach umbrellas and sunbeds aren’t considered extra luggage, nor are strollers as long as they travel with you on the bus.

Carry-on luggage includes those packages that, due to their dimensions, can be transported on the luggage racks on the bus. Carry-on luggage will be the sole responsibility of the passenger who is in charge of it during the entire journey and must arrange it in such a way that it does not cause any inconvenience or risk for the other passengers.

The space in the luggage compartment is limited, so if you plan to transport a bicycle or any other large luggage item, you must keep in mind the following instructions.

1. There is a package limit per bus.
2. If you decide to take a large luggage item and you already have a ticket, you will only be able to get the luggage ticket in person at our ticket offices. Info on 902.
3. Transport of sports equipment and bulky luggage is subject to a special rate.
4. In the case of a bicycle, it must be disassembled, take up as little space as possible (maximum 140 cm. long) and be packed with bubble wrap or similar to avoid damage to it and the rest of the luggage.

Bilman Bus offers a package service between some towns on our bus route.

Packages must meet certain requirements to be transported.

1. Dimensions and weight. They must not exceed 1.40 meters on any sides nor exceed 20 kg. They must be manageable by only one person.
2. Contents. The transport of toxic or dangerous materials, or fresh or frozen food is not permitted.
3. Packaging. The package must be packed in such a way as to protect the contents of the package and the surrounding luggage.
4. Liability. In case of loss or damage, the company will assume the liability as established in Art. 3º 2 of the ROTT. Liability for damages will not be accepted in case of insufficient or defective packaging.
5. Delivery times. The package will be sent with the next available service, but the company will not assume responsibility in case of delay in the delivery of the package to the destination.
6. Pick-up: The package must be picked up within 24 hours of its reception at the destination. After this period, the customer will pay the amount of €1 per day as a storage fee.

Stations and intermediaries may list different prices than those on our site.

Out of respect for the other passengers, we will remind you of the importance of proper conduct during the duration of the trip.

• Anybody showing symptoms of drunkenness or being under the influence of narcotic substances shall be barred from boarding.
• The consumption of alcoholic beverages is not permitted during the trip.
• Be respectful of the driver and the other passengers.
• For hygienic reasons, you may not travel with your torso uncovered or take off your shoes in the bus.
• You must occupy the seat number indicated on your ticket.
• Don’t invade the space of the person traveling beside you. Use the armrests between seats.
• Don’t hit the seat in front of you and if you want to recline yours, don’t do so without notifying the person behind you.
• Place carry-on luggage in the luggage racks and not between seats or in the aisle.
• As you know, you can’t smoke in the bus. The use of electronic cigarettes is not allowed either. There are smoke detectors in the bathroom.
• Use headphones to listen to your music or movie.
• Keep your phone on vibration mode. If you need to talk on the phone, do so in a suitable tone of conversation.

Drivers have the authority to make people leave the vehicle if they do not respect these rules.

On the bus, we will show this video with a series of community and safety recommendations.

Service only available on the Bilman Bus fleet. The company reserves the right to make service enhancements (reinforcements) to vehicles subcontracted to other companies, without them necessarily having the same features.

SMARTBUS is the word that best defines our vehicles. Once on board, you will have the following free services to make your trip more enjoyable.

INMEDIABUS is a video-on-demand streaming system where you can enjoy on-demand music, documentaries, films and series on your mobile device. It is easy to use:

1. Connect to our Wi-Fi network Smartbilman.
2. Open a browser on your mobile device and type in www.inmediabus.com
3. Put on headphones, choose your content and the trip will go by before you know it.

You can find more information in the informational leaflet at each seat.

The Wi-Fi network is open to the internet, but in a limited way. You can only browse the internet and receive messages and emails. You will not be able to connect to YouTube or Netflix video sites, nor will you be able to download content.

THE USB CHARGER installed in each seat will give your device self-sufficiency for the entire trip.

INDIVIDUAL SOUND in each seat via headphones. You can use them to listen to the radio, music or audiobooks, or the film or documentary being shown on the collective screens.

Service only available on the Bilman Bus fleet. The company reserves the right to make service enhancements (reinforcements) to vehicles subcontracted to other companies, without them necessarily having the same features.

All our vehicles have a bathroom. The bathroom can only be used when the vehicle is travelling on major roads or highways. During the rest of the journey, the passenger must remain seated with his/her seat belt fastened.

Unsupervised minors under the age of 12 are not allowed on board. Unaccompanied children over the age of 12 do so under the responsibility of their parents or guardians as there is no auxiliary staff during the trip for their care.

A car seat will not work in a bus. Whatever its certification, you must keep in mind that it has not been designed or subjected to safety tests for bus seats. Some approved restraint systems for bus-specific use are currently available on the market.

Child restraint systems must be provided by those accompanying minors. Bilman Bus is not responsible for the use of damaged or unapproved devices.

If your child is three years of age or older and you don’t have a child restraint system, he/she will use the bus seat belts, adapting them to his/her size and weight if appropriate, for example, by using a booster.

If you don’t have a restraint and the seat belt does not adapt to the child, then the child may travel without restraint, but in no case may he/she occupy the front seats or those behind a staircase.

The seat belts on Bilman Bus buses are three-point and normally those on our reserve buses are 2-point.

Seat belt extenders

If you’re pregnant, you can buy or rent a seat belt extender at our ticket offices located at the stations.